Review: Riviera Travel
Travel Service - Tour Operator/Travel Provider
A good company which I will use again
55 people found this review helpful
I’d heard good reports and this was the first time I’d used Riviera Travel to book a holiday. It is a bit like stepping into the unknown as you are never sure how the company will match up to your expectations. There have been times in the past when I’ve come back from a holiday and said “I’ll never use that company again”. I needn’t have worried. Riviera Travel delivered on all fronts and it is a company I will happily use again (and have done so!).
I always check out details on the web and their web site is comprehensive and easy to use. I like to book on the phone as there are always questions and I find the way a company responds what may seem a trivial question to them but isn’t to me, a good indication of what they are like.
The phone was answered promptly and the person knew their stuff. My mind was quickly set at rest as all the minor details that had been worrying me were quickly sorted out. They have flights from a range of different airports which is a bonus and saves having to cope with either Gatwick or Heathrow. Manchester is always my preferred choice.
Booking was quick and easy. I was sent email confirmation within 24 hours and a printed copy. I was kept up to date with any changes to the itinerary. This included a major change in flight times from Manchester three months after booking. This was carefully explained and Riviera were at pains to make sure that I was happy with the change. I was and, in fact, the altered times worked out a lot better for me.
The balance is due eight weeks before the holiday and is quick and easy to pay by phone, they no longer charge for use of a credit card, another bonus. Paperwork was sent out 1-2 weeks before departure with all the information I might need.
I had booked a river cruise on the Rhone. There were twenty of us on the flight from Manchester and the pick up at Lyon airport went smoothly with no problems. We were very late arriving at the cruise ship and a cold supper had been left in our cabin for us. It was an evening flight on the departure day. Everyone else was on morning flights. Although we had to vacate our cabin by 9am we had the run of the lounge, bar and sun deck and a packed lunch was provided for us. A much appreciated gesture.
The cruise ship, Lord Byron, had been chartered for sole use of Riviera Travel. It was very comfortable with good size cabins which were serviced twice a day. Food was excellent and it was free seating at every meal, giving chance to mix with many fellow travellers. The age span was probably mid 50s to mid 80s. Everyone was very friendly.
Tony, the Riviera tour manager on board was first rate. He gave a short briefing every evening about the next day. This was detailed enough to whet the appetite and short enough not to lose our interest. He had the knack of knowing when to stop talking and always did. He was also very knowledgeable and able to answer all questions thrown at him. On the rare occasion he couldn’t, he would find out the answer and come back to you.
An information pack was provided in the cabin with a map of the Rhine and Soane rivers as well as maps for all the ports of call These were excellent – much better than I’d been able to find on the internet and meant I was able to wander by myself without fear of getting lost. Guided tours were provided at each of the different stopping points and, unless they involved coach travel, I usually skipped them and explored by myself. We had a reasonable amount of time in each place.
It was an excellent cruise and I enjoyed myself. Riviera Travel are a good company to use. They genuinely take care of their passengers and go out of their way to make sure we all had an enjoyable time. They do listen and respond to comments. I am looking forward to my next trip….
Full details and all the pictures here.
55 people found this review helpful
This review is solely based on the opinion of a Silver Travel Advisor member and not of Silver Travel Advisor Ltd.
Silver Travel Advisor Recommended Partner: Riviera Travel - River Cruises and British Isles Cruises