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Review: P C Coaches

Travel Service - Tour Operator/Travel Provider

Crofton Road, Lincoln, Lincolnshire, LN3 4NL, United Kingdom

Did not live up to to expectation and nowhere as good as the previous trip

  • By SilverTraveller ESW

    2468 reviews

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  • September 2017

160 people found this review helpful

I had had my first trip with PC Coaches in February 2017 and been impressed. I was looking forward to the weekend trip to see Kynren in September.

This was a two day trip with a brief stop at Kiplin Hall on the way up on the Saturday. We had accommodation at the Honest Lawyer at Croxdale Bridge for the Saturday night with tickets for Kynren for the Saturday. We spent Sunday in Durham, leaving there to return home mid afternoon on Sunday.

It sounded an interesting itinerary.

Although initial contact with PC Coaches was good, this was a completely different experience from the previous trip. Kynren was wonderful and it was worth doing the trip just for that. However the rest of the trip didn’t live up to expectation. I mentioned all of the following on my feedback form and also emailed the company once I got home.

A driver can make or break a trip and I have to admit I didn’t warm to our driver.

I also dislike having music forced on me while travelling – I was picked up at Scunthorpe and was greeted by Radio 2 blaring out on the coach. I asked for it to be turned off and it was. However when we got back on after the first stop, the radio was back on, although much quieter. As it was only a short journey to our accommodation, I didn’t feel I could ask for it to be turned off again. Perhaps I should have done as we were then subjected to music for the rest of the trip, which seemed to get increasingly loud on the way home.

The response from PC Coaches about music was that it was at the discretion of the driver. At no point did the driver ask passengers if they wanted the radio on. This is the first time I’ve been subjected to music during a coach trip and I didn’t enjoy it. People have different tastes in music and Radio 2 is not to my taste. I found it an unnecessary intrusion.

Another issue which concerned a lot of the people on the coach was toilet stops – or rather lack of them. We didn’t have a toilet stop on the way to Kiplin Hall. Many people who had a feeder minibus had been travelling for four plus hours by the time we reached there. There was a rush to the toilets…. The driver was not intending to stop on the way home but eventually agreed to a very short toilet stop after pressure from several passengers. The company line is that the driver are allowed flexibility, where circumstances allow, to take toilet stops. On all previous coach trips the driver has aways made a point of breaking a journey and I was surprised by the reluctance of the driver to do so this time.

We had a two hour stop at Kiplin Hall, which wasn’t very long if you wanted to visit the house, walk round the gardens and extensive grounds and visit the tea room. We arrived at lunchtime, and many people were wanting something to eat. The tea room isn’t very big and service can be slow if it is busy. Fortunately I have visited the hall before so was happy with a quick scamper round. It is an interesting place and the room stewards are excellent and are worth talking to. I felt that we were short changed here.

I could understand a short stop if we had been tight on time but we arrived at the Honest Lawyer at 3pm with two hours to kill before our early evening meal. This is on the busy A167 into Durham and there is nothing to do at Croxdale Bridge apart from walking to admire the old bridge across the river. Even the church is locked. The beer garden is a few tables and chairs on a gravel area next to the road and not a particularly pleasant place to sit and relax. The pub area inside the building is also very dark. I, and several other people, commented that they would have liked longer at Kiplin Hall and less time at the Honest Lawyer.

Small things can mount up to spoil a trip and I’m afraid these did for me – especially the music and the attitude of the driver. I felt the answer I got from PC Coaches was somewhat cavalier and there was little attempt to see it from the consumers side.

It is not often I say I won’t be booking with a company again, but I think this may be one. I would seriously think twice about booking with them again. The trip was £209 with the single supplement and I felt was expensive.

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This review is solely based on the opinion of a Silver Travel Advisor member and not of Silver Travel Advisor Ltd.

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