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Review: Celebrity Infinity

Cruise - Ocean Cruise

A disappointing return

  • By SilverTraveller Andrewlgc

    11 reviews


  • April 2017
  • Wife
  • Regular holiday
  • Oceanview

44 people found this review helpful

Four years after last cruising on Celebrity Infinity we returned for a 15 night Eastbound Panama Canal Cruise. Clearly the entertainments management has changed in that time as loud music is now played at all times in all public rooms and on all outer decks throughout the ship. This becomes very tiresome when the only place that is quiet is the cabin. That cabin, (2153), was comfortable and very acceptable and we were well looked after by our helpful steward Denny. We had been given a Standard drinks package but this had been upgraded to a Classic package . We were thus able to enjoy specialty coffees in Cafe al Bacio, a very civilised spot but for the aforementioned music!

The MDR Trellis Restaurant is an absolute nightmare of high octane chaos. Celebrity describe it as a ‘place of intimacy and personal connections’ ~ which is just laughable. We had Select Dining and on advice pre-booked each night and thank goodness we did. However most tables for two are placed towards the aisles where waiters, assistant waiters, sommeliers, waiters with headpieces making up tables (and shouting messages back to the restaurant reception) and head waiters also with headpieces are literally dashing about. The latter helped us to be placed and to be served on a number of occasions such was the mayhem. The food from the very limited menu was however good. Obviously Celebrity, by providing only limited choice in the MDR, are pushing you towards paying for more choice in the speciality restaurants. Thus we ate several times in the Ocean View buffet where the selections can be OK but the food is always cool and served on cold plates.

The ports of call were not outstanding but of interest and we took a ship’s excursion in each. Cabo San Lucas was a tender port and this was very poorly operated by the ship. The tender service for independent passengers ran flawlessly from one pontoon whilst those on a tour waited and waited to be taken from another pontoon. So much for ship’s excursion passengers having priority! Sadly it was very wet when we took the canopy aerial tram ride from the Costa Rican port of Puntarenas so saw little wildlife.

The main reason we took this cruise was the transit of the Panama Canal and in this we were not disappointed. An outstanding lecturer gave an all day commentary and this was very good.

Disembarking in Fort Lauderdale was a laborious affair with only two Immigration counters open for foreign nationals to be finger printed (both hands and thumbs) photographed, a 90 minute line with suitcases.

It should be noted that Celebrity block book seats on flights from the UK. This prevents early check-in though you can contact their Flight Team to request seats for the outbound flight, four days before departure. For the return flight though, you are on your own as we found out at check-in! Fortunately the pleasant BA crew sat us together as soon as we mentioned it on entering the aircraft. (What has happened to the food offering on BA long haul flights? Very poor.)

So verdict on Celebrity? I would say never again, but we are already booked on a Jet Sail out of Stansted on Celebrity Constellation in four weeks. Hopefully there will be fewer of our noisy and often rude friends from across the pond on board.

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This review is solely based on the opinion of a Silver Travel Advisor member and not of Silver Travel Advisor Ltd.

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Other Members' Thoughts - 5 Comment(s)

  • applegroupie
    about 3 years ago
    We also did the Panama Canal cruise on the Infinity last year but it was a slightly different itinerary. We started in Valparaiso and disembarked in Miami. We were on Deck 3, cabin 3030. We did not experience extra loud music in all the public rooms so this must be a new concept. We were also very disappointed with the food in the MDR, e.g. chicken kiev was on the evening menu twice which we didn't think was appropriate fare for a 4-star ship. Lunch may be, but certainly not dinner. I was also put off by the state of the dining chairs, the majority of the seats were stained. Having been on the Eclipse and Reflection, we expected the same standards which the Infinity lacked. We were also very disappointed that Celebrity had done away with the Sunday brunch.
  • ESW
    about 3 years ago
    Hmm - I always feel a way a company deals with complaints tells you a lot about them. I think I would be giving Celebrity a wide berth with the loud music.
  • Andrewlgc
    about 3 years ago
    Yes we did complain but it made no difference at all. We found the exact same issue on Celebrity Constellation though the ship was much better organised ~ see my other review.
  • ESW
    about 3 years ago
    I HATE loud music. It's bad enough inside but outside is dreadful. I think I would have been swinging from the rigging by the end of the cruise... Did you compalin about it and if so what was the response?
  • HMJ
    about 3 years ago
    I'm glad that at least the Panama Canal lived up to expectation. We spent a holiday in Panama some years ago and made a couple of visits to watch the ships pass through and were mesmerised.