Add Your Own Review

Read more Reviews

Review: Black Watch

Cruise - Ocean Cruise

Australia and NZ with Fred – black marks for the Black Watch!

  • By SilverTraveller tina-fox

    50 reviews

    Ribbon Ribbon Ribbon

  • February 2017
  • Husband
  • Regular holiday
  • Suite
  • Auckland

175 people found this review helpful

Overview

We have just recently returned from an 18 night cruise on the Fred Olsen Black Watch calling at 3 places in New Zealand and a few more in Australia, flying back to the UK via Cairns. We found the places we visited to be really good and we were both surprised and impressed with Australia – it was much more cultured and historic than we expected and incredibly green and lush , I am not really sure what we expected! We were less than impressed however with the ship. It was supposed to have been in dry dock for a complete refurbishment before going on its world cruise so why did we have rust and non functioning air conditioning in our cabin? Other areas of the ship also looked shabby with missing ends of sofa’s, pictures that fell off the wall in transit ,peeling vinyl fake wood and garden furniture to sit on in the second restaurant, Brigadoon. Even more disappointing was the food which we had looked forward to having been well catered for on two trips on the Boudicca. Breakfast every day was great but lunch and dinner left a great deal to be desired for us as vegetarians and we certainly did not have to worry about putting any weight on this trip.

Flights were also pretty horrendous but that partly goes with travelling such a long way so is to be expected and we had the extra hurdle of getting to Heathrow from Scotland (which we did pretty efficiently with BA from Glasgow). The outer leg, with a change of plane at Hong Kong, was with Cathay Pacific which we found disappointing. Very limited leg room, cabin was far too hot and they had to keep bringing ice water to passengers at the first part of the flight though the second plane from Hong Kong was much better – more room and better food. Coming back we were in the air for 27 hours as we had to have an additional Quantas flight from Cairns to Sydney. We flew Sydney to Dubai with Emirates and the first part was not good as they had a fault which delayed our departure by an hour and meant the connection at Dubai was hurried and stressful, the planes however were better. I got a bit hungry though as for some obscure reason they had my husband down as lacto ovo vegetarian and me as Asian vegan and as I don’t like anything remotely spicy I got nothing to eat as they had no spares. Sadly we did not organise the flights, FO did so unsure why we were down separately when I had made my needs clear to them. I would certainly advise anyone travelling to this area to have an overnight stop midway; I think it would have made all the difference.

We found prices in both NZ and Australia to be very high but this may be a reflection on our currently worthless pound so be warned!

Passengers Log:

Day one – Thurs 16th February

We finally arrived at the ship docked at Auckland late morning after setting off from home Monday morning – pretty epic and we were looking forward to a comfortable cabin to recover from our jet lag. We were however disappointed – the picture window we thought we had booked turned out to be two small square windows surrounded by rust, there was too much furniture squashed in the room, the air conditioning did not work, nor did the TV, there was rust, patched wallpaper, a noisy air vent and a creaky door in the bathroom and a really large dire picture on the bedroom wall of around 30 ugly people reading newspaper headlines about the 9/11 disaster – hardly suitable holiday material. We managed to get the air conditioning improved but nothing else and we were told we could not have another cabin as there were none. Having paid nearly £10,000 for the holiday of a lifetime you can imagine we were not happy. We found the guest services was not very good at fixing errors – we had to report the creaking bathroom and noisy air vent door several times before someone came to oil and I heard other passengers complaining to them that all they ever got was apologies but no action. Apparently the TV had not worked since the ship left Southampton in early January and it was still not functioning properly by the time we left the ship on 6th March. They did give passengers a small rebate but not much consolation for those unfortunate folk who were confined to their cabins for five days due an outbreak of novo virus prior to us joining the ship. We thought lunch would cheer us up but there was only one vegetarian option which I did not like so ended up eating potatoes and broccoli. The evening meal in the main restaurant Glentanar was not much better, the main course was an odd pie with quorn in gravy with a cheesy mash topping which just did not work.

Day 2 17th – Auckland

Feeling a bit better after our jet lag we went into Auckland which was lovely and green and very easy to walk around. The ship was very conveniently docked at the bottom of the main shopping street and we even managed to find a little vegan restaurant (Green Time) for lunch, quite by accident. We visited the art gallery which was wonderful, very atmospheric with an excellent audio visual presentation on Maori traditions and people featured in the gallery. We also wandered around the nearby park which was lovely and we managed to miss all the rain while we were in the gallery.

The evening meal was again poor – herby vegetables with no protein, very disappointing and good job we had managed to get lunch of the ship.

Day 3 18th Tauranga

We left the ship on an organised tour to Hobbiton in rain but by the time we arrived one hour later the sun was shining brilliantly and this was a fabulous trip, really magical and worthwhile. We were impressed by the quantity and attractiveness of the hobbit houses, mill etc in the set and all the very sympathetic planting of vegetable patches and flowers. It was really inspiring – in addition we finished our trip with yummy homemade cake and homebrew in the “Green Dragon Inn” which had been built from the screen set and was excellent. A great day which was enhanced by a reasonable meal this night – grapefruit starter, lovely polenta dish for main course and kiwi tart for dessert.

Day 4 19th – out at sea

A sailing day today but not too bad as there were some reasonable talks to go to – the speaker on the port talks was entertaining and informed but some of the other speakers left a lot to be desired, boring subjects and opinionated but not capable speakers including the double barrelled fluff man and the full of herself lady pilot. Lunch was again disappointing – vegetable hot pot (just vegetables in tomato sauce, again no protein). We met up with the Maitre D who did not seem to have any clue and just gave us a vegan menu ( we are vegetarian not vegan) on which the third choice listed was “vegetable” and still had very little interest or protein. We met up with the chef Mathieu who asked us to check the evening menu for the following night each night so we could make amendments if needed. This worked reasonably well but really took the edge off our holiday – we had not needed to do this on the Boudicca. It still also seemed to mean that we very rarely had a hot veggie soup in the evening courses but had to make do with other things. A number of other passengers, who were not vegetarian, also commented to me that they thought the food was not up to scratch or very interesting. We were glad we had not booked for the 107 day voyage!! The Black Watch did have a lovely movie theatre which we enjoyed that evening but it seldom showed anything very up to date or interesting so was a bit of a wasted resource which was a pity.

Day 5 – 20th Wellington

We were taken to the centre via an excellent free shuttle bus and we really liked the capital of New Zealand though wore ourselves out walking around it! We went up in a cable car which gave a great view over the city and then took a long walk back down through the gorgeous botanic gardens. After this we trekked over to the marvellous Te Papa museum, really impressive and we saw manta rays swimming in the dock on our walk back.

Day 6 – 7 21st – 22nd sea day and cruising ‘the sounds’

Nothing to report for the sea day of any interest but the 22nd was lovely cruising the impressive Milford, Doubtful and Dusky Sounds which are really beautiful. Similar to the fjords of Norway but bigger and we were lucky enough to see a pod of dolphins.

Day 7 – 8 23 – 24th sea days again

More days at sea – some people really like these days but we don’t as we are not into making sock monkeys, playing bingo or deck quoits etc. We did see dolphins twice though alongside the ship so a consolation prize and I played table tennis most days despite the fact the other players were a great deal better than me and had been a group since the beginning of the trip in January. We got bitten also, I gather by some sand flies the ship had picked up but it could have been worse!

Day 9 25th Eden, Australia

Today we were “at anchor” so had to get a tender to shore, quite fun. I am not sure why we stopped at Eden as although it was a pleasant place with friendly locals there was nothing there other than two small whaling museums ( definitely not for us animal lovers!). Weather was good though and the dolphins gave us a nice farewell performance as we sailed away.

Day 10 26th Sydney

Very dramatic early morning entrance into Sydney sailing under the Harbour Bridge by the Opera House, lovely skyline and more dolphins came to escort us in. The ship was not docked in the best place which had been taken by the QE2 but was in White Bay which meant a free ferry ride and a long walk into the city. We really liked Sydney and there was a market the day we arrived which added to the fun. Wonderful botanic gardens with fabulous plants and birds (large Ibis stealing food from tables replaced our sparrows!) and we visited two art galleries. We also had a lovely meal at an Italian restaurant for lunch and were worn out by the time we got back to the ship.

Day 11 27th – Sydney again

We had an organised trip to the Featherdale wildlife park and the Blue Mountains on this day. The park was lovely, full of wallabies and small kangaroos that were very happy to be stroked, also koala bears, wonderful colourful birds and other species natural to Australia and Tasmania. When we got to the mountains it was very misty at first but cleared to give nice views and we had a fun ride on a large cable car and a very precipitous railway. The only disappointing thing was the included lunch. The “salad” ( a few green leaves) and chips arrived first then the main course which was loads of chicken and beef with rice and asparagus for the carnivores and nothing for us until much later when a spicy pasta turned up which I could not eat. We complained and got a £20 rebate but then it turned out everyone got a refund due to the wait for lunch even though most people had utterly stuffed themselves and we had very little – couldn’t even eat the included dessert. Still we did see some dolphins whilst at our evening meal which cheered us up even if I did have to settle for an omelette due to nothing else suitable being available.

Day 12 28th At Sea

Nothing to report

Day 13 1st March – Brisbane

The entrance to Brisbane was less impressive than Sydney and not a very attractive or convenient dock 10 Km from city centre but we were on an organised trip which meant it did not matter very much. Our coach took us on a tour of the city which looked attractive though full of high rise buildings – the south bank of the river looked very pleasant, lots of flowers and restaurants but no time to explore them. We went onto the Lone Pine Koala sanctuary which had lots and lots of koalas but also platypus, Tasmanian Devil, Kangaroos and other indigenous species who were obviously well cared for.

Day 14 & 15 2 – 3rd March at sea

This was officially billed as cruising the Great Barrier Reef – what a shame then that we could not actually see any of it from the ship! For a change there were some good talks ( an excellent Customs chap, Paul Cook, talking about his experiences) and entertainment – Jo Ashcroft who played a number of wind instruments and more modern material even including Gerry Rafferty. Food still poor and we went to the movie only to find they had put on the wrong movie and it was not the one in the daily news as billed.

Day 16 4th Hamilton Island

Today we had booked a trip to a pontoon near Hardy Reef. After a two hour choppy journey on the catamaran we arrived in pouring rain in the pontoon. This did not really affect those planning to dive or snorkel but was not much fun for the rest of us though clearly no one can be blamed for the weather! I did get to go in the submersible twice over the reef which was excellent and I saw a turtle from the underwater viewing chamber which was really good. Lunch again was a disaster – there was salad with meat or fish or just salad! (and some of this had ham mixed in). I tried taking this up with the tours office but they did not seem to appreciate that if we paid the same we were entitled to a main course the same as everyone else , even a piece of cheese or small quiche would have been something.

Day 17 5th Townville

This little town, where we docked quite conveniently with a shuttle bus, was quite appealing and had an aquarium, Reef HQ, as its claim to fame (somewhat disappointing to my mind). More important to me it was home to a lady I had been emailing for many years and it was wonderful to get a chance to meet her at last! As a destination I don’t think it had a great deal to recommend it.

Day 18 – final day 6th – Cairns and away

Today we had booked a final trip before going to the airport, a tour of Cairns then onto Kuranda in the hills. Cairns seemed lovely and I wished we had been able to spend longer there. We stopped at the gorgeous Chinese part of the Botanic Garden full of water lilies and dragonflies and then also at the historic Kuranda rail station which looked like fun. We then went up into the hills to the hippy town of Kuranda which was full of craft stalls and markets and also had a butterfly park. It was blistering hot though, about 36 degrees, and we all felt the two hours was too long as we were all anxious to get to the airport in time for all our connections.

Back home – was it all a dream??!

175 people found this review helpful

Did you find this review helpful? YES

This review is solely based on the opinion of a Silver Travel Advisor member and not of Silver Travel Advisor Ltd.

More about 'Black Watch'

Silver Travel Advisor Recommended Partner: Fred Olsen Cruise Lines

Why not read other articles and reviews possibly related to this one?
Read more

What are your thoughts?

To leave a comment, please Sign in

Other Members' Thoughts - 4 Comment(s)

  • discerning-traveller
    over 4 years ago
    Well done for persevering. I had to write, recorded delivery, and speak to someone in higher authority in order to just get my deposit back on a second cruise I'd booked. It really did seem to me that once Fred Olsen had for your money they weren't bothered. A lady I dined with kept saying how they had dropped their standards. She had sailed with them for years and was a gold member.
  • tina-fox
    over 4 years ago
    Just to let folk know I put in an official complaint to Fred Olsen and I was quite surprised by their poor response as they have a good reputation for customer care. In the end they offered £300 off a further cruise with them, pretty paltry in consideration of the amount I paid for the holiday and how the ship really took the edge off our trip and made me wish we had gone with someone else. I responded with some more photographs of the rust in the cabin etc but they did not even bother to reply so I won't be travelling with them again.
  • tina-fox
    over 4 years ago
    thanks for your support! It may be worth trying another cruise company - we quite fancy one of Riviera's river cruises as at least you are not a prisoner of an evening then as they dock overnight at cities etc.
  • discerning-traveller
    over 4 years ago
    What a shame. You sounds as unimpressed with Fred Olsen as I was went I went on a cruise with them last October.I vowed never to go again with them and cancelled a cruise on Black Watch this April managing to get my deposit back.
    It's so disappointing when you've spent so much money and looked forward to it so much. Trouble is FO's brochures are so appealing!
    I've spent about four months in Australia over three trips and it's so easy to get around, soak up the atmosphere and enjoy the moment, that Id encourage anyone to do it independently.
    As for NZ, I've often wondered about trying a cruise, having been in the cathedral in the 2011 earthquake. I did review this earlier but we had only arrived the night before for a six week trip and had to abort, being very thankful to be alive.
    I had wondered if a cruise might be an option to try again but I suspect I'd be frustrated!