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Review: Travel Scope

Travel Service - Tour Operator/Travel Provider

Qutub Plaza, Gurgaon, New Delhi, 122002, India

Going beyond the call of duty

  • By SilverTraveller HMJ

    815 reviews

    Ribbon Ribbon Ribbon Ribbon Ribbon

  • January 2017

118 people found this review helpful

When we booked our trip to India with Realworld Travel, they used Travel Scope as their local agents in India.

On arrival in New Delhi, we were met by Sourav from Travel Scope, who firstly checked whether we needed rupees – this was Boxing Day 2016, when the rupee crisis was in full flow and having queued for 45 minutes, we secured much needed cash.

Having given us time to get over the jet lag, Sourav met us early the next morning to go through the itinerary and present us with all the flight tickets and vouchers we needed.

He kept in touch and phoned regularly during our six weeks, to ensure everything was in order and was always there to meet us when we flew in and out of Delhi.

In Kerala, towards the end of our six-week trip, when we were low on duty free supplies, the ‘great gin search of Kochi’ began. Having learned that we were unaware that our hotel in Kerala was ‘hard liquor free’, he rang and said he’d get someone to buy gin in Kochi (an hour away) and pay for it to be delivered to us. Having discovered gin was nowhere to be found at a reasonable price, we settled on vodka but Sourav was keen to get the brand we wanted. Having discovered our brand of vodka was available in a nearby state-owned liquor store, he arranged for the hotel to make a purchase on our behalf. That’s what I call going beyond the call of duty.

Finally, the day we were due to fly home was a day when British Airways were on strike. Although they had contingency plans in place, Sourav was willing to sort out any arrangements we needed despite the fact we’d booked our flights direct using our AVIOS points and so strictly speaking, he didn’t need to worry about this aspect.

This experience made us feel that you can get solid service from people who will just go that extra mile to give you all the support they can and ensure your holiday is as smooth as possible.

118 people found this review helpful

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This review is solely based on the opinion of a Silver Travel Advisor member and not of Silver Travel Advisor Ltd.

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Other Members' Thoughts - 3 Comment(s)

  • ESW
    over 4 years ago
    That begins to smack of desperation...
  • HMJ
    over 4 years ago
    Absolutely! If Sourav hadn't been as accommodating, I could have been consigned to Kingfisher beer and wine for 12 nights!
  • ESW
    over 4 years ago
    It makes all the difference doesn't it....