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Review: Trailfinders

Travel Service - Tour Operator/Travel Provider

London, England, United Kingdom

First rate customer service and highly recommended

  • By SilverTraveller HMJ

    815 reviews

    Ribbon Ribbon Ribbon Ribbon Ribbon

  • September 2017

125 people found this review helpful

Having being inspired to visit Malawi by Jo Carroll, we wanted to book flights only and rang Trailfinders.

As we were flying business class, we rang the dedicated number and got straight through to Damian Watchman without the need to press any buttons or listen to excruciatingly long messages.

Having used Trailfinders for holidays in the past, your telephone number is stored and recognized by the system. So, once you’ve said, ‘hello’, and they know it’s a female voice, it’s ‘hello, is that Miss Jackson?’ It does make you feel like a valued customer.

I explained what we wanted and could hear Damian tapping away as I spoke. I’d expected to have to spell out Lilongwe and Blantyre (the airports we were flying in and out of in Malawi), but this wasn’t required. In fact, Damian told us about spending holidays as a teenage in Malawi as his godmother lived there.

Without further ado, he told us what the various options and costs were which we scribbled down. He then pinged an email to us which contained a link which allowed us to access all the details and told us the flights were on hold for 24 hours. We didn’t need that long and made a follow up phone call to book the flights and pay by credit card (they do not charge extra).

Despite making the booking at 5.45pm, the next day the written confirmation landed on our mat.

That is what I call excellent customer service.

125 people found this review helpful

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This review is solely based on the opinion of a Silver Travel Advisor member and not of Silver Travel Advisor Ltd.

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Other Members' Thoughts - 2 Comment(s)

  • HMJ
    over 4 years ago
    Now we've booked Malawi flights, we're using them for another holiday at Christmas and they are being incredibly helpful. Plus you always have someone on hand to help you out if things happen to go wrong when you're away.
  • sandra_42
    over 4 years ago
    Thanks for this. We travel independently but maybe it would be nice for someone to be independent on our behalf!