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Review: Headwater Holidays

Travel Service - Tour Operator/Travel Provider

Northwich, United Kingdom

An excellent holiday

  • By SilverTraveller ESW

    2189 reviews

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  • 2011

19 people found this review helpful

I hadn’t heard of Headwater Travel before I won a Silver Travel Advisor prize with them for a week’s walking holiday on Gozo based at Ta’ Cenc Hotel. We found them a friendly and helpful organisation. Most contact was by email and responses were quick and to the point although it could take a couple of days for them to confirm details.

We sent a choice of three dates and asked if we could pay to add on an extra four nights in Hotel Phoenicia in Valetta. This wasn’t a problem and soon arranged. We also agreed a late departure from Malta at the end of the holiday. We found that Headwater went out of their way to make sure the holiday was arranged to our satisfaction.

We were sent a draft itinerary for us to check and confirm everything was correct.

Final documents were sent out 3-4 weeks before our holiday. This included a pack of notes about walking in Gozo and a small map of Gozo. The walking notes were very detailed and designed to be used without a map and to stop you getting lost. (They were the envy of several non Headwater clients stopping at Ta’Cenc). The map showed all roads and most of the tracks on the island. It was small enough to be folded and put in a pocket (although did need repairing with sellotape along the seams).

We were given the name and phone number of the local agent on Gozo and Headwater phoned us a couple of days before we left for holiday.

Transfer between the airport and Ta‘Cenc was included. There was a smooth pick up at the airport with a person with a placard saying Headwater Travel and names. We were taken in a minibus to the hotel.

The local agent met us the next morning and arranged details of transfer back to the Phoenicia Hotel, gave us an up to date bus timetable for Gozo and a brief run down on things to do and see.

Overall we were impressed by Headwater, recommend them and happily use them for future holidays.

19 people found this review helpful

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This review is solely based on the opinion of a Silver Travel Advisor member and not of Silver Travel Advisor Ltd.

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Other Members' Thoughts - 4 Comment(s)

  • ESW
    about 4 years ago
    We were very impressed by Headwater and can definitely recommend them
  • coolonespa
    about 4 years ago
    Sounds like Headwater we up to the mark, good review. I need to look into their e bikes holiday to help people for whom a normal cycling holiday would be difficult.
  • Adventurer
    over 6 years ago
    It sounds like a really good srevice. I will look into it, may consider of using Headwater.
  • ESW
    almost 7 years ago
    As well as posting short reports on Silver Travel about what we did on Gozo and the places we visited, I wrote a detailed report of the holiday which can be read here:


    http://www.slowtrav.com/tr/tripreport.asp?tripid=2011

    The pictures of our trip are here:

    http://wasleys.org.uk/gozo_malta/a_Gozo/Gozo_index.html