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Review: Funway Holidays

Travel Service - Tour Operator/Travel Provider

United Kingdom

Holiday in Florida

  • By SilverTraveller coppull51

    3 reviews

  • Mar 2011

86 people found this review helpful

We booked a Funway holiday through Thomson holidays in Wigan in March 2011. We were given a print out of all our travel details including the flight times and we also paid for our car hire with Alamo at the same time.



We have always booked with Virgin before on our trips to the USA so were on tenderhooks with this firm to begin. With only three weeks to go on holiday we recieved a phone call from Thomson to say that Funway had altered our flight times. We were now leaving and arriving 4 hours later and had to rearrange our car pick up times and book in times at our accommodation. Thomson contacted the car hire firm for us but, we had to ring the USA to change out check in time. As we were travelling with two of our grandsons this was a real inconvenience for us.



When I rang their contact number in Florida to ask about checking in early for our flight home, I was told that they didn't have a clue, I then asked them for a contact number for Virgin holidays, to which they replied they didn't know it. I asked them what I could do about it and was told that I would have to look it up for myself in the phone book!! They really were a waste of time and we made a formal complaint about their lack of service, upon our return to the UK.



They said that , even though we had booked our holiday in March and was given flight times, they didn't actually book our flight until 3 months later!!! They tried to put the blame onto the local Thomson shop we had originally used for this booking. When our rep at Thomson rang them to say that their answer was not good enough, they were very beligerent with the Thomson rep. Thomsons have now said that they will never use Funway again and neither will we. The car firm they used, Alamo, also forged my husband's signature on the form and we were charged an extra $77!!



Thomsons then had to phone Alamo in the USA and asked for a copy of the form used for the car hire. We were flabbergasted to see that the signature had been forged and it was only when we threatend to take legal action against them, that we received a refund. It beggars belief that, if they have done it to us, how many other innocent tourists have also been conned? This is yet another reason not to use Funway, because the firms that they associate with are cheats and liars as well.



We will certainly be using Virgin for our USA holidays in the future. They are trustworthy, honest and reliable, plus they use Dollar for their car rentals who are also trustworthy, honest and reliable.



 



 

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This review is solely based on the opinion of a Silver Travel Advisor member and not of Silver Travel Advisor Ltd.

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