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Review: easyJet

Airline

IndifferentJet

  • By SilverTraveller Freddie

    119 reviews

    Ribbon Ribbon Ribbon Ribbon

  • Oct 2014
  • LIverpool John Lennon
  • Berlin Schönefeld
  • Solo
  • Business / Club

151 people found this review helpful

My travel with easyJet was Liverpool-Berlin return. Booking and check-in online were both simple and satisfactory.



Despite one train failure, my Transpennine Express journey was only 10 minutes late into Liverpool Parkway due to a quick change of trains at Manchester PIccadilly. The bus journey to Liverpool Airport went as planned.



So I arrived at Liverpool Airport two hours before my flight feeling pleased with myself. As I had checked-in online my first call was in Security. Checks were ok and staff were polite and friendly. I enjoyed a pint at Wetherspoons and the barman, another friendly character, warned me that my flight was delayed by five hours. He advised me to go to easyJet delay counter, where I could collect a meal voucher because of the delay. So I followed his directions but found the counter unmanned.



I returned to the counter at regular intervals for the next two hours. It was always unmanned. Then I managed to catch an easyJet supervisor at one of the gates near to the delay desk and explained my problem. Her reply was that staff had been very busy and no one had been available to man the desk. Curiously, shortly afterwards she made a tannoy announcement stating that the delay desk would open soon. It did, manned by the supervisor and another. Some staff shortage! I was presented with my £6 voucher. I asked if I could redeem it at Wetherspoons for some pub grub and was told definitely not as Wetherspoons served alcohol. So I made do with some food from Starbucks. Guess what – Starbucks serve alcohol as well as coffee! So I concluded that the easyJet supervisor had little regard for customer service and was quite capable of telling the odd lie.



My return journey with easyJet was a mere on hour late at take-off. However, it arrived on time due to easyJet’s policy of publishing timetables with lots of slack in them so that the company can claim to be rarely late. Mendacity must be part of the company culture.



A few days later I received a weasel worded email from easyJet apologising for the delay in my outward flight, delayed by a mechanical problem. “Passenger Safety is our first Priority” was the slogan. I presume that passenger service is their last. When Jet2 had a similar problem flying us back from Croatia last summer, they chartered a relief plane to bring us home with only an hour’s delay. In future if Jet2 fly my proposed route, I’ll book with them. If not, I’ll give the new-attitude Ryanair a chance, but never again shall I fly easyJet.

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This review is solely based on the opinion of a Silver Travel Advisor member and not of Silver Travel Advisor Ltd.

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