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Review: Ryanair

Airline

Don't get caught by unhelpful Ryanair

  • By SilverTraveller AWX

    10 reviews

    Ribbon

  • Feb 2013
  • Tenerife South
  • Manchester
  • Wife
  • Economy

106 people found this review helpful

We got caught by Ryanair's unhelpful check in system for our return flight; had to pay a big fee of €60 each to get on the plane WHEN A SIMPLE PIECE OF INFORMATION BY RYANAIR WOULD HAVE AVOIDED THIS PROBLEM. But of course Ryanair would not have made an extra €120 from us!



Here is how you can avoid getting caught out:



When we booked our tickets we given the usual information that online check-in service is available from 15 days up to 4 hours prior to your scheduled flight departure time I did check-in 15 days prior to outbound flight but Ryanair website said CANNOT CHECK IN FOR RETURN FLIGHT. I wrongly assumed this meant on-line check-in was not available for the return. My fault.



If Ryanair had said CANNOT CHECK IN FOR RETURN FLIGHT UNTIL 15 DAYS BEFORE ACTUAL FLIGHT I would have known what to do and avoided the excessive charge. That would have been helpful.



Perhaps someone else will benefit from my mistake.



I have asked Ryanair why they do not include a helpful piece of information like my suggestion. I also asked why they stick so rigidly to this 15 day rule. To be passenger friendly they would facilitate on-line check-in for outbound and return at the same time. If you are away for more than 15 days Ryanair cause you considerable trouble in having to print-off at your holiday resort. Again not very passenger friendly. You may wish to know I am still awaiting a reply to my questions. We did have two pleasant actual flights.

106 people found this review helpful

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This review is solely based on the opinion of a Silver Travel Advisor member and not of Silver Travel Advisor Ltd.

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