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Review: Thomson Airways

Airline

We did not travel - package holiday with SAGA

  • By SilverTraveller SWAINESCOT

    2 reviews

  • Nov 2012
  • East Midland - changed to Birmingham
  • Paphos - changed to Larnaca
  • Partner
  • Economy

120 people found this review helpful

We booked early April to ensure we got exactly what we wanted = Depart East Midlands 11.30 arrive Paphos 18.05 with 20 min transfer Changed to Birmingham (30 miles extra) departing 9.30 arriving Larnaca with a 90 min transfer. The original flight details with Thomson were confirmed 16th August and later an e-mail from SAGA "Ready to go". In early October I got a call from SAGA to say Thomson had cancelled flights from E Midland and we would now fly from Birmingham to Larnaca at the revised times. I said not suitable for a 70 & 80 year old. Cancel, Saga said this was allowed in their booking conditions page 4 and cancelation would be 70%, a loss of £1680. My son took over and we eventually got a full refund, when we also found out our hotel had been changed. BEWARE OF THESE AIRPORT CHANGE CONDITIONS THEY AFFECT SEVERAL AIRPORT GROUPS IN GB. This was originally a good deal (3weeks for 2) and we have used SAGA several times – they are good when things go smoothly but when problems arise the hassle can be prolonged and unpleasant (another past episode).



 



 

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This review is solely based on the opinion of a Silver Travel Advisor member and not of Silver Travel Advisor Ltd.

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