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Review: American Airlines

Airline

Pretty good & impressed with their mobility assistance

  • By SilverTraveller coolonespa

    208 reviews

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  • Mar 2012
  • Grand Bahama International Airport (GBIA) - Freeport
  • Sangster Airport (MBJ), Montego Bay, Jamaica
  • Adult family
  • Economy

159 people found this review helpful

Used AA to travel from Freeport, Grand Bahama to Montego Bay, Jamaica via Miami. Flights we pretty good, largely on time & uneventful (as you always wish flights to be). Planes we OK nothing special but not old or run down. We had a small plane from Freeport to Miami (operated under the American Eagle brand) and a larger plane from Miami to Jamaica. The stewardess' were pleasant & helpful, with good service (although there was only drinks served). The flights were about 30 mins & 90 mins respectively. Transit in Miami is through the North Terminal & as this is AA's international hub, they have exclusive use of concourse D in the North terminal. This is a nice modern area & there is a pretty varied selection of shops & restaurants, plus the normal facilities, so the wait for your connection is no problem. Heading from Freeport to Miami you can clear US customs at Freeport, so no waiting or issues at Miami & as Platinum Amex card holders we could use AA's Admirals lounge which was very nice & relaxing. Sadly heading the other way from Jamaica you need to clear US customs in Miami, which takes so long & is so unnecessary as we were only in transit & not leaving the airport. I was told they have plans to resolve this & install a transit lounge at some point in the future. Sadly this unnecessary performance of clearing US customs (even though our bags were checked through) meant that 2 of our bags didn't make it on the flight to Freeport & we had to collect these later from Freeport airport. I appreciate that this isn't AA's direct fault but down to Miami Airport & the interaction with US customs & the baggage handles. What did impress me was the treatment of the 87 year old we were travelling with (Mother In Law). She can't walk very far so we had requested a wheelchair to assist us. A wheelchair was present at each airport & the staff (both AA & the ground staff at each airport) treated her with respect & courtesy. In most places she was given a special channel or taken to the front of the queue & of course that was great as we were allowed to go with her. Sadly this didn't work at Miami & US customs. I was impressed at Miami, as the person who collected us had a small tablet device on the wheelchair that gave her the collection details, how many were with my Mother in Law & the tablet scanned the odd post barcode as we went by, so the central service knew where we were on the way to our connection. Slightly less impressive was that they would not leave the wheelchair with us during out transit time, so trips to the toilet or restaurant meant calling for a wheelchair & operator. Having said that, someone came pretty quickly & was very courteous. Sometimes its hard to work out where an airline stops & the airport & its service staff begin, but I pay the airline & so they have responsibility for the end to end service. Overall I thought this was a pretty good performance by AA & I'd use them again.

159 people found this review helpful

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This review is solely based on the opinion of a Silver Travel Advisor member and not of Silver Travel Advisor Ltd.

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