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Review: Castle Fraser Tea Room


Kemnay, Aberdeenshire, Scotland, United Kingdom

Disappointing and expensive

  • By SilverTraveller ESW

    2374 reviews

    Ribbon Ribbon Ribbon Ribbon Ribbon

  • Sep 2013
  • British
  • Casual
  • Nr Kemnay, Aberdeenshire, Scotland

92 people found this review helpful

It was a cold and rather dull afternoon and we were in need of a cup of tea and something to eat. It was 3.30 and sandwiches were only available at lunchtimes. The cake selection had been well picked over and was uninspiring and uninteresting. There were only two slices of cakes left and both looked dry and unappetising. There were a few tray bakes and plenty of cup cakes and muffins. I always feel both of these are over rate and judging by the numbers still left, many other people must have thought so too. In the end we 'made do' with the scones. These were mass produced, commercial offerings and not particularly inspiring ones at that. My cheese scone wasn’t very cheesy. Michael said his fruit scone was very ordinary. The range of herbal teas was very limited too.

We placed our orders and sat down to wait. Service was slow and poor. Although we had asked for a jug of hot water, none came and we had to remind the waiter. Michael had asked for two scones and was only brought one. When we reminded the waiter, he was all set to take away my scone for some inexplicable reason. I’m nit picking now, but the butter was straight from the fridge and very hard. Not only didn't it spread, it broke the scone up into dry crumbly bits. There was only one small pack per scone too.

The final straw, as far as I was concerned, was when I came to pay for the bill. We were charged for scone and jam although Michael had said he didn’t want jam. All the other NTS tea rooms charge extra for jam and I’d assumed this would be the case here. Not so. I did query it when I paid the bill, but got a non answer. We felt that £1.90 for a very mediocre scone to be excessive.

The tea room is in the old kitchen at the back of the house. It was a dull and rather gloomy day, making the tea room feel depressing and cold. It still has the iron range with kettles and saucepans. Above are a selection of metal dish covers and sieves hanging from the ceiling. There is a large glass fronted cupboard with small items of cooking ware and the bells for the different rooms of the house.

Staff were young and the young man who served us didn’t fill us with confidence. The tea room is not run by the NTS but a franchise. This may explain the poor standards compared with other NTS tea rooms. I did email Castle Fraser after our visit who said they would pass the information on. There has been no response. We feel this sums up our visit. We weren’t over impressed by the castle either… and it is a long walk from the car park.

92 people found this review helpful

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This review is solely based on the opinion of a Silver Travel Advisor member and not of Silver Travel Advisor Ltd.

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