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Review: Celebrity Millennium

Cruise - Ocean Cruise

Critical appraisal

  • By SilverTraveller David-Aubrey

    7 reviews

  • Mar 2014
  • Wife
  • Special occasion
  • Inside

117 people found this review helpful

We have recently returned from our holiday in the Far East on Celebrity Millennium. On our return my husband was taken ill and has spent the last week in hospital – hence the delay in writing to you. Our holiday was booked with Cruise 1st and was a celebration of our Golden Wedding Anniversary. Unfortunately Celebrity did not come up to our expectations and there are several points that we would like to raise with you.

The main part of this was acceptable but the bathroom was definitely not up to standard – namely cracks in the partitions, cracked shower floor tile and a substantial amount of mould in between the tiles. It was very bad the day we joined the ship and the following day there was a very strong smell of bleach which suggests that our attendant was aware of the situation. There were also mould stains on the shower curtain. Our two attendants were always pleasant and helpful but obviously not trained to the standard one would expect on a reputable cruise ship. On quite a few occasions we ordered morning tea and coffee to be delivered to our stateroom. It was always never more than just warm!!

The service at meal times was slow and again we were making comparisons with other cruise ships we have been on. At breakfast time the service was sometimes very uncoordinated and every day we had to ask for another coffee or tea. We complained to the restaurant manager on one occasion when we were kept waiting 25 minutes for a cereal we had ordered. It seemed to us that the staff were new recruits and were still learning basic skills in restaurant procedure. In the evening the service again was slow. We dined at 8.30 at a table for 6 and quite often there were only 4 of us. Again the service did not come up to scratch. The food in the restaurant at breakfast, lunch and dinner was good although repetitive and on quite a few occasion only just about warm – especially soup. On about the third day of the cruise the kitchen had run out of a particular cereal and we felt that the marmalade and jams in small pots was of a very inferior quality. Salt and pepper pots were never available and when asked for we were presented with little paper sachets. Hardly high style dining!!

On the few occasions we ate in the Oceanview self-service restaurant we can only make one comment – CHAOS. The selection of food was adequate at best, but the layout of the food stations were very disorganised creating queues. Definitely a sign of bad management.

As part of our celebration, one evening we dined in the Olympic Restaurant. Of course this was charged as an extra but at least the service was very good and we had an enjoyable evening.

The situation of the noro virus on board was not ideal. We didn’t know the extent of the epidemic and hand sanitising was well supported by the guests but we felt that the situation was over exaggerated. Strangely enough we never saw members of the crew using the hand sanitizers!! We were treated like children – being constantly reminded to wash our hands.

The standard of entertainment was good and we have to praise the staff that organised the excursions. Disembarkation was well organised.

Formal nights on board the Millennium were disappointing. Guests made a concerted effort to “dress up” but there were no formalities to enhance the evenings. We were introduced to the Captain once and he never made another appearance. On past cruises the Captain and Senior members of the Crew mingled with guests and the final formal night has always involved something special to end the Cruise. All three formal nights were a disappointment and an anticlimax.

For future holidays we shall cruise with the Cruise Lines that have our confidence. Celebrity will not be one of them, and if asked you certainly would not be recommended.

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This review is solely based on the opinion of a Silver Travel Advisor member and not of Silver Travel Advisor Ltd.

More about 'Celebrity Millennium'

Silver Travel Advisor Recommended Partner: Celebrity Cruises

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