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Review: Celebrity Eclipse

Cruise - Ocean Cruise

A disappointing first time with Celebrity

  • By SilverTraveller Yvonne

    4 reviews

  • Jul 2013
  • Husband
  • Regular holiday
  • Inside

137 people found this review helpful

We have previously done three cruises with Royal Caribbean and one with P&O, both of which were classed as 4 star lines. We expected that Celebrity, being 5 star, would be noticably more luxurious, but this was not the case in our experience.

Firstly however, the plus points: Our stateroom was well appointed and the attendant kept it immaculate and fulfilled all our requests. We could have done with more drawer space, and there was only one chair to sit on (which seems a bit strange in a two-person room!) Most off the activities staff were very good, running the quizzes, countdown and other activities extremely well. Michael in particular had real empathy with the guests, a great sense of humour (which never failed) and would make a brilliant Cruise Director in our opinion.

Secondly the things we are unhappy about:

Dinners in the Moonlight Sonata Restaurant were never served hot, and the service was often very slow – so bad that on some occasions we gave up waiting for the desert / coffee and left. We were on Select dining, but this should not have affected the level of service. The breakfasts and lunches were so bad that we only tried them once. The Ocean View Cafe was a disapointment also. The food again was not very hot (although the plates were usually too hot to touch) and some of the trays of food looked as if they had been on the counters for hours. At times the tables were not cleared, there was no cutlery and the bins were overflowing at the beverage stations.

Ian Cresswell, in our opinion and that of every fellow cruiser that we spoke to, seemed totally out of his depth and unsuited to the position. One person described him to us as "a complete a**e"! He was incapable of remembering the names of the entertainers (which spoilt the act of the hypnotist) and could not tell a joke. We never saw him around the ship at any other time. The entertainment overall was no better than on any other ship and the theatre was never full.

The so-called Grand Foyer was really no more than the bottom of a rather bland lift shaft, also with a staircase leading up from it to the deck above. There was a band performing here every evening at a very loud volume. Most of the bars available for general seating and drinking (and the library and card room further up) were grouped around this well so the music reached everywhere, competing with the piped music which varied from bar to bar. This cacophany meant that there was nowhere peaceful to go during the evenings.

This was at 13.00 hours so everyone wanted to get off at once and was a complete shambles. All the people on excursions and privately booked tours were expected to disembark via one gangway which led to massive queues (some people missed their tours), lost tempers and ensuing arguments. I thought a line like Celebrity would be better organized than this.

A conference had been booked onto the cruise for some 400 Brazilian people. We were not notified of this beforehand as some others had been. They took over certain areas of the ship for their conferences, which made us feel that they were more important than the normal guests. Speaking to our fellow passengers, the general opinion was that they were rude and noisy. Had we been informed before sailing (as some people were) we would have taken the option to rebook.

We are Select members because of our history with RCL and visited the Captain's Club representative to ascertain how many points we had but he was too busy to see us and told us to use the company website. Having checked this on our return it does not give us that information.

On all the other cruise we have done we have had our photograph taken with the captain on the first formal night. The photographs were printed with the Captain's name and the details of the cruise so we like to collect these. On this cruise, however, it was not until the very last day that the captain was available for photographs, which were taken in t-shirt and shorts on the lawn deck. The photo we bought did not have any of the details superimposed on it. Not a great memento of a 5 star cruise.

Basically we were very disappointed with our first Celebrity cruise, especially as Eclipse was so highly rated on CC surveys we had seen. Fellow guests who had cruised on the ship previously felt that standards had dropped generally. We have booked a further cruise with Celebrity because of the itinerary offered and are hoping that the Millenium will prove to be a better experience. If not we will not be cruising with Celebrity again.

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This review is solely based on the opinion of a Silver Travel Advisor member and not of Silver Travel Advisor Ltd.

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Other Members' Thoughts - 2 Comment(s)

  • Barrowman
    over 6 years ago
    Having returned recently from our first Celebrity cruise I have to concur with almost all of your comments, in particular the lukewarm food, and the exceptional staff.

    Loved the outside upper decks, hated the fact that there was no prom deck as such, and what there was of it wasn't worth seeing as there was no seating available except for the smokers.

    Personally we wont be sailing on this particular Celebrity ship again..... Finally what makes it worse is the fact that I have read so many glowing reviews on it,.....Perhaps its just me!!
  • zenanattriss
    over 7 years ago
    We have just returned from a very good cruise on Celebrity Silhouette and Ian Cresswell was our Cruise Director.
    I disagree strongly with your comments and those of 'the other passengers you spoke to'.
    He was one of the funniest, most visible and passenger-friendly cruise directors we have had on over 25 cruises!
    For example he ran an excellent gameshow, participated in the pool volleyball and some quizzes,, told very good jokes and was genuinely friendly when we ran into him around the ship.
    So what if he mispronounced the names of guest artists?
    His job involves constantly-changing guest artists, ports-of-call and a myriad of other stressful things that make ship-life run smoothly for the guests.
    I' m sure I couldn't do as good a job as he does and I suspect you could not either.
    And the guest artist names were, if you needed them spelled out for you, always written in your daily programme!