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Review: MSC Splendida

Cruise - Ocean Cruise

Unhappy with MSC

  • By SilverTraveller Knessie

    1 review

  • Sep 2012
  • Husband
  • Special occasion
  • Balcony

123 people found this review helpful

Transfers to and from ship were awful. We were given no pickup times or told we would be flown to terminal 1 Heathrow on our return , when we had flown outbound from terminal 5.Late at night trying to find our way back to terminal 5 carpark. MSC only sent us flight details 10 days before flew. Leaving at 7.10am, we had to fly to Nice airport and be bused to Genoa. we were told it was a two hour journey, but because MSC had to pick up a large number of people at the train station our journey took nearly 4 hours and arriving at the ship about 4pm. Their IDs and tickets had to be checked before they were allowed on the bus, this took forever. MSC booked us on a 9.10 pm flight home with BA airlines. We had to disembark the ship at 8.45am, meaning with our 2 hour journey to Nice the rest of the day would be spent at Nice airport!!! So we lost a whole day of our holiday. There were two other BA flights that went that afternoon and were only half full. MSC went for cheap option and didn't care about their customers!. We could have paid at airport to change our flight transfer time and this would have added another £100 to the cost of our holiday.

Food in restaurant was often cold and not up to expected standards. Food in buffet was on the whole ok. Cabin smelt of cigarettes. We were unable to move cabin as we were told the ship was full. You were allowed to smoke in cabin, but not on balcony! For non smokers this was horrible. They tried to clean away smell while we were at dinner and anyone knows once in the fabrics its hard to hide odours. Also, because of interconnecting door in cabin we experienced a lot of noise from next door cabin.

MSC were also filming on board, so big sections of the ship were off limits for most of the day while they were filming.

The Ship was good and the cabin and restaurant staff did a great job. Management and company were not so helpful.

123 people found this review helpful

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This review is solely based on the opinion of a Silver Travel Advisor member and not of Silver Travel Advisor Ltd.

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