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Review: Saga

Travel Service - Tour Operator/Travel Provider

Maidstone, United Kingdom

They keep changing the goal posts

  • By SilverTraveller Wolfman1958

    1 review

  • October 2019

13 people found this review helpful

Looking to book a holiday with them. Have used them for 10 years.
Most of their holidays have flights that operate from either Heathrow or Gatwick.
I my case, I live in Scotland, so they provide a ‘free’ domestic flight from Scotland to London. When I started first using Saga, they had a policy ( not known when you book ) of a minimum of 3 hours turn around for connections at London airport, which I think was about right.
Now, I have found out they have increased that turn around to a minimum of over 5 hours.
They must be off their rockers.
I do not sit for 6 hours or more at a London airport when that could be with reason about 3 hours.
If that is their ( not to read ) policy, then they go and put their heads where the sun don’t shine.
I don’t agree with their policy or reasons why.
Another case where if you live in the sticks, you are treated like a animal, because they have no idea what you go through when you have to travel on holiday from remote parts of the UK.

13 people found this review helpful

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This review is solely based on the opinion of a Silver Travel Advisor member and not of Silver Travel Advisor Ltd.

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Other Members' Thoughts - 1 Comment(s)

  • ESW
    3 months ago
    At least you get a 'free' flight to London rather than having to pay fr it yourself. Alternatively I suppose you could always make your own way to the airport???