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Review: Voyager of the Seas

Cruise - Ocean Cruise

Once in a lifetime cruise - for the wrong reasons!

  • By SilverTraveller Reg

    1 review

  • Oct 2014
  • Husband
  • Special occasion
  • Inside

74 people found this review helpful

Last cruise before refit. Embarkation was total chaos, everybody was complaining, ship was worn and dirty, stained upholstery. Queues were horrendous, nothing waiting for a over hour at customer relations desk – speaks for itself! Not enough seats in restaurants, poor waiter service in buffet, food in buffet / snack bars repetative. People smoking, even in non-smoking areas! Entertaininment was poor – people walking out of the theatre. We had a promenade room, band played till after midnight, so loud the room vibrated, after complaining we were offered a room to sleep in, but had to return to our original one in the morning! Excursions very expensive, ports were industrial, so nothing within walking distance, no bus service, unable to go on your own steam. Workmen started refit a week before we vacated the ship, ripping out ceiling tiles, blocking corridors with ladders, rubbish, wires, tools, workmen etc. Absolute nightmare, complained to Royal Caribbean, not even one apology, appalled at their uncaring response, but I'm sure that they will have had hundreds of complaints, because everyone you spoke to was fuming, even people who had cruised with them on numerous occasions. A waste of over £5,000.

74 people found this review helpful

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This review is solely based on the opinion of a Silver Travel Advisor member and not of Silver Travel Advisor Ltd.

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