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Review: Queen Elizabeth

Cruise - Ocean Cruise

Never Again

  • By SilverTraveller SilverTravelUser_3682

    1 review

  • May 2011
  • Husband
  • Special occasion
  • Inside

115 people found this review helpful

This Cruise was for my husband's 80th birthday our first with Cunard. The cabin was small with nowhere to hang long evening gowns. I opened the fridge and a can of coca cola exploded in my face, which frightened the life out of me and drenched me and the carpet and wall. Taking the offending can to the purser in my soaked state, she looked at me as though I had a nerve to bother her and said very testily ( Nothing to do with me) Did even not bother to ask if I was alright. Next try was the cabin steward who merely said I will show my Supervisor. I never heard another word from him or his Supervisor. I had to clean up the cabin as no one came to do so That evening I saw the captain wandering around the Buffet, So I decided that as this was a dangerous incident I would report it to him.I still have not got over his reaction. He giggled and walked away!. I wrote to Cunard when we returned home and it took them six weeks to reply saying, "We are sorry you think our staff are rude and uncaring but hope you will travel with us again!" Never Again! This has almost put me off cruising forever. 

115 people found this review helpful

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This review is solely based on the opinion of a Silver Travel Advisor member and not of Silver Travel Advisor Ltd.

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Other Members' Thoughts - 1 Comment(s)

  • Su
    over 8 years ago
    What a shame! We have enjoyed travelling with Cunard on numerous occasions but have never experienced anything like you have had. We have found the staff to be very polite and nothing is to much trouble for them. Hope this doesn't put you off cruising again!