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Review: Monarch Airlines


Fantastic online customer service

  • By SilverTraveller heliopolis

    1 review

  • December 2016
  • Gatwick
  • Arecife
  • Partner
  • Economy

72 people found this review helpful

I thoroughly read through all the booking bumph for my previously-paid-for flight to Lanzarote. None of the obvious links to manage accounts etc gave me the info I wanted. I sent an email to customer services and within minutes a reply came back telling me how to obtain a full breakdown of my booking – I couldn’t remember if I had booked suitcases in both directions! And yes, there was the link to the full rather than summary accounts. I might knock off half a star for not making this easier to find but anyway – well done Monarch (and even why are suitcases not listed as part of my booking?) Not the first time I have flown with Monarch and hopefully not the last time.

72 people found this review helpful

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This review is solely based on the opinion of a Silver Travel Advisor member and not of Silver Travel Advisor Ltd.

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Other Members' Thoughts - 1 Comment(s)

  • ESW
    about 4 years ago
    Can you tell us a bit more about check in and the flight? Did you buy any food on board and if so, what was it like?