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Review: SmartWings

Airline

Budget Czech airline

  • By SilverTraveller AliBe

    42 reviews

    Ribbon Ribbon

  • Nov 2013
  • Prague
  • Paris
  • Partner
  • Economy

40 people found this review helpful

We were travelling independently from Prague to Paris and investigated both rail and air options. The rail route took too long, so initially we were going to book with Easyjet as they fly this route. The flight times weren't great though (arrival in Paris at 23:30), so I searched further and discovered a Czech airline called SmartWings who had better flight times.



SmartWings were a little more expensive than Easyjet, but in the same general price range, however their flight price included one checked in bag of 15Kg per passenger.



About a month before our flight, the flight schedule changed and there was now no flight on the day we had booked. We were moved to a flight a day earlier. I had to call the airline to confirm details and found their call handler helpful, with fluent English.



SmartWings do not have online check in, so we got to the airport in good time expecting a queue. There was indeed a queue, most people didn't seem to have noticed that the checked in bag had a limit of 15Kg and one by one, they were sent to the cashier to pay for their excess baggage – this appeared to be strictly enforced. Hand luggage should have been limited to 5Kg, however, this was not checked and it was obvious that many bags were well over (including ours!). We had no problem getting seats together (2 travellers) in our chosen area of the plane.



The plane was modern and clean and the staff spoke English. Food and drinks were available to buy, we only had coffees.



The flight departed and arrived on time and we had no problems retrieving our luggage in Paris.



As we had never heard of the airline before booking the flight, we didn't know what to expect. We were very happy with all aspects of the flight and would use SmartWings again.

40 people found this review helpful

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This review is solely based on the opinion of a Silver Travel Advisor member and not of Silver Travel Advisor Ltd.

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Other Members' Thoughts - 2 Comment(s)

  • SylviaML
    almost 6 years ago
    Thank you for a very interesting review and for introducing us to a 'new' airline. It does make you wonder what other choices are available if you take the trouble to hunt a little. Smart Wings sounds like an excellent choice and well worth looking into for the future.
  • Su
    about 6 years ago
    Thank you for your review. I have never heard of Smartwings, but will be looking in the future at their prices, especially as they seem good value for money.