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TalkTalk raises prices for........

I have been with BT for many years and would be very loathe to change. I keep hearing stories about other companies who undercut them but at the end of the day you get what you pay for. During my time with BT I have had one problem and that was fixed within 24 hours.

Another example of different people’s impressions of a company, I was previously with BT and got so fed up with them that I left them four years ago – the biggest problem was that no single person would ever take ownership of my problems, it always seemed that whoever I spoke to, I was in the wrong department and would be handed over to another body who didn’t deal with my issue either.

Add that to my billing problems and as you might imagine I got totally peed off with them and left…

Bedford

I have been with BT for many years and would be very loathe to change. I keep hearing stories about other companies who undercut them but at the end of the day you get what you pay for. During my time with BT I have had one problem and that was fixed within 24 hours.

London

You’re so right. I once had two people in my team who installed Sky broadband about the same time. One thought it was great, good service & saved him loads of money. The other struggled for weeks to get it working & probably would have killed someone at Sky if he could have got his hands on someone. Often the impression you get is down to one individual in the company you have to deal with.

Essex UK
My niece uses Talk Talk & they have messed her around terribly, so I won’t touch them with a bargepole. If anyone is looking for an alternative I paid a years line rental to BT up front. At £120 that gives me line rental for £10 per month, which not only fixed it for a year but beat their increases. Not sure what their current deal is.

Isn’t it strange how some folks impressions of a company are totally different, it doesn’t matter what company it is there will be opposing views. Personally I have always found Talk Talk very helpful with technical problems and answering queries, I’ve never had a problem with billing and I am very happy with the service they have provided in the four years I have had my phone and broadband with them.

TalkTalk last raised its line rental in October 2011……..Rival provider BT last upped prices in December 2011, its third hike in 14 months……. BT said last week it would not raise prices again until 2013. Whether BT customers believe it or not remains to be seen….

Bedford

My niece uses Talk Talk & they have messed her around terribly, so I won’t touch them with a bargepole. If anyone is looking for an alternative I paid a years line rental to BT up front. At £120 that gives me line rental for £10 per month, which not only fixed it for a year but beat their increases. Not sure what their current deal is.

Essex UK

……….millions of customers………(Tried to paste the link but it wouldn’t work so here’s the whole story for any Talk Talk customers………Like me……..No doubt this information applies to all all providers).—————————————————————

Millions of TalkTalk customers face a line rental price increase from May — but can escape their contracts penalty-free to avoid the hike……….Customers will be told of the increase via letters and emails to be sent from today.

How much are prices rising by?…………The UK’s second largest broadband and home phone supplier is raising its standard line rental fee from £13.80 a month to £14.50 a month from 1 May.

Who is affected?…………Most of TalkTalk’s 4.1 million customers have standard line rental and will be affected, though the provider won’t say exactly how many.

No other prices are rising, so other talk plans and call charges stay the same.

How to escape the hikes

Customers have 10 days from receiving the letter or email to tell TalkTalk to cancel their contract without penalty, the company has confirmed……….When switching provider, you are not cut off immediately.

You can request what’s called a MAC code, you give the code to the new provider which instigates the switching process………When the new service starts, the TalkTalk service ends.

Those who want to stay with TalkTalk can pay £114 upfront for a year’s standard line rental via its value Line Rental package, which works out at £9.50 a month.

Why does TalkTalk allow you to cancel your contract penalty-free?………….Regulator Ofcom’s rules mean if a provider makes a change to a customer’s contract of "material detriment", you are free to switch without penalty.

From……http://www.moneysavingexpert.com

Bedford
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