The Silver Travel Forum – important update
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Your review is just that, your own personal view of the service provided, I wouldnt worry about that and, if any company ever, ever contacted you trying to pressure you into removing your review I would advertise that fact over the internet and also consider legal advice too, they cannot do it.
Apart from the fact it screams out that they are hiding something, it stifles freedom of speech, as long as its based on fact, not fiction, there isnt a problem.
Any decent company should monitor in any case to see which areas they need to improve on.
Probably the people who wrote the reviews on Tripadvisor have had bad and unhappy experiences/services, that is why they want to get it off their chest, to let the whole world know.
I’m told that 80% of a Journalism qualification is based on Law i.e. what you can and can’t say about something/someone/somewhere, how you go about obtaining that information, and how you go about saying it.
The actual writing up of it is often just the tip of the iceberg. Bearing in mind that all the major newspapers have their own Lawyers who will be there to consult/protect both prior to and after things being published.
In my freelance writing days it went without saying that the magazine ( via the Editor) ultimately took responsibility for anything published, not the writer.
In the world of Travel, the Arts, Cuisine there are negative (as opposed to bad) reviews written all the time, but written well. I suppose that’s the defining clause.
How this applies to websites I am not entirely sure. Debbie ?
I agree with Alan that negative reviews must be expressed as a personal opinion. I’m not sure how you could be sued for expressing an opinion unless it contained something abusive e.g. I got bad service from the ugly waitress.
I’m not sure I agree with the need to prove it though. How can you prove you got bad service, that the staff were rude to you? Even if it was something like the sheets were dirty & you took a photograph, you’d have to be pretty clever to include enough surrounding so it shows you took the photo at that hotel.
Providing they are factual and those facts can be proved if required there is no problem about telling the truth in a review. If you get bad service then that is your opinion and you are entitled to it. It is the way you write it that matters. If you said ‘This restaurant gives terrible service’ then that is a statement that may not be true for everyone but if you said ‘The service I received in that restaurant was terrible’ then that is your personal opinion and relates to what you had. Also describe what was terrible. That is how I write my reviews.
I know places hate bad reviews and do put pressure on people to remove them. I’ve read some reviews that are so over the top as to be ridiculous. If writing a bad review keep it completely factual and resist the temptation to embroider or ham up the facts.
I have been told recently you can get sued for writing a bad review about some restaurants or services. Where is the freedom of speech? Does it mean that even if you get a bad service you are not allow to say anything in case you get sued.